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Exam Number : MS-740
Exam Name : Troubleshooting Microsoft Teams
Vendor Name : Microsoft
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MS-740 Exam Format | MS-740 Course Contents | MS-740 Course Outline | MS-740 Exam Syllabus | MS-740 Exam Objectives

Exam Number: MB-340MS-740

Exam Name : Troubleshooting Microsoft Teams


Candidates for this exam are support engineers responsible for supporting Microsoft Teams environments, troubleshooting deployments, tuning performance, collecting and analyzing telemetry and log data, and managing Teams environments.

Candidates should have significant exposure to unified communications and hands-on experience with Microsoft Teams. In addition, candidates should have networking knowledge of Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security, and compliance information, debugging, performance tuning, and monitoring.

Troubleshoot Microsoft Teams voice issues (15-20%)

Troubleshoot issues with Microsoft Teams meetings and live events (20-25%)

Troubleshoot federation issues (10-15%)

Troubleshoot issues signing into Microsoft Teams (15-20%)

Troubleshoot teams and channels (10-15%)

Troubleshoot issues with files (15-20%)

Troubleshoot Microsoft Teams voice issues (15-20%)

Troubleshoot audio and video flow issues

 troubleshoot audio and video quality issues

 troubleshoot call drops

 investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs

Troubleshoot emergency calling issues

 configure dynamic emergency calling

 identify issues with emergency phone number normalization rules

 troubleshoot location detection failures

 troubleshoot missing locations in outbound calls and missing addresses

 troubleshoot dial mask issues

Troubleshoot direct routing issues

 troubleshoot issues pairing the Session Border Controller (SBC) with the phone number


 troubleshoot dial plan issues including normalization rules

 identify the root cause of direct-dialing call issues by reviewing the SBC log

 troubleshoot audio conferencing issues including provisioning and configuration issues

Troubleshoot issues with Microsoft Teams meetings and live events


Troubleshoot live events issues

 troubleshoot meeting creation and scheduling issues

 troubleshoot recording issues including policies related to recording

 investigate issues sharing content and viewing reports

 troubleshoot reporting issues including issues with attendance reports and moderated


 troubleshoot attendee access and playback issues

 troubleshoot and optimize networks for Teams live events

 investigate issues connecting to the service and joining meetings

Configure and troubleshoot Teams services

 configure Microsoft Audio Conferencing licensing

 troubleshoot dial pad issues

 troubleshoot phone number provisioning issues

 configure and troubleshoot issues with the Outlook add-in for Teams

 troubleshoot issues enabling and configuring audio and video devices for Teams

 troubleshoot online and hybrid call queues and auto-attendant issues

 troubleshoot user provisioning issues including licensing users, phone number

assignments, and policies

 troubleshoot issues with phone system features

 investigate phone system setup and configuration issues

Troubleshoot Teams client issues

 troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux


 investigate causes for high memory or CPU usage

 investigate network issues including network latency

 analyze web traffic and review HTTP status codes by using Fiddler and other tools

 troubleshoot issues installing and updating client software

 troubleshoot performance issues including long times for uploading files and chats slow

to load or send

 troubleshoot call setup issues

 troubleshoot issues adding participants to meetings

Troubleshoot messaging issues

 troubleshoot message delivery issues

 troubleshoot issues attaching files and content to messages

 troubleshoot chat notification issues

Troubleshoot federation issues (10-15%)

Troubleshoot issues interoperating with Skype for Business

 investigate chat issues when interoperating with Skype for Business

 troubleshoot federation issues between Teams and Skype or Skype for Business

 troubleshooting Interop chat scenarios

Troubleshoot Teams federation issues

 configure federation policies and domain lists

 verify tenant configuration settings including allowed and blocked domain lists and type

of federation

Troubleshoot issues signing into Microsoft Teams (15-20%)

Troubleshoot account and network issues

 verify Active Directory Federation Services (AD FS) health including endpoint availability

and synchronization status

 troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD

Seamless SSO)

 identify reasons for blocked accounts by reviewing web log data

 verify user virtual private network (VPN) configuration settings including split tunneling

and client version

 validate network configuration settings including firewall ports, IP ranges, and proxy

configuration issues

Troubleshoot member sign-in issues

 investigate authentication issues

 verify whether an applied conditional access policy prevents sign in

 determine whether a user account or the device from which a user attempts to sign in is

the cause of a sign-in issue

 troubleshoot client sign-in issues by collecting and analyzing Teams debug logs

 troubleshoot Teams Rooms System (TRS) sign-in issues by analyzing log data from

Teams Room devices

 investigate points of failure in the sign-in process flow

Troubleshoot guest access issues

 troubleshoot issues adding guest users to teams

 troubleshoot call, message, and meeting issues for guest users by checking the guest

meeting, guest messaging, and guest calling configuration policies

 audit invitations sent but not used and inactive accounts

 validate configuration settings for federated message flow

 review Azure sign-in logs and audit logs for the domain which hosts Teams

Troubleshoot teams and channels (10-15%)

Troubleshoot issues with apps

 configure Teams to allow or block an app

 validate app permission policies

 configure app setup policies

Troubleshoot issues with public and private channels

 differentiate between capabilities of public and private channels

 identify limitations for private channels

 check user permissions, team policies, and tenant policies

 verify and troubleshoot channel email settings

 troubleshoot tenant replication issues in teams and channels

 troubleshoot deletion issues in teams and channels

Troubleshoot issues with files (15-20%)

Troubleshoot person-to-person (P2P) private chat file issues including access and sharing

 verify access rights for the user

 configure a Teams client configuration policy

 troubleshoot issues provisioning users

Troubleshoot file issues for private channels

 verify that the SharePoint site for the channel is accessible

 verify SharePoint access permissions

 confirm that the SharePoint site collection link is intact

Troubleshoot file issues for public channels

 verify SharePoint access permissions

 determine whether the name for a channel or team have been changed

 confirm that the SharePoint site collection link is intact

 troubleshoot file synchronization issues and missing files

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Microsoft test


at last, Microsoft lets home windows eleven share files with Android apps | Resources

© offered by The sign upAndroid and Microsoft sitting in a tree k-I-S-S-I-N-G! but no longer too an awful lot

Microsoft is adding the means to share information between windows eleven and its Android subsystem, a an awful lot-requested function that marks the newest step by way of Redmond to play best with Android and iOS.…

The application maker is letting windows Insiders examine out the characteristic as part of an update (2305.40000.four.0) released this week to the home windows Subsystem for Android (WSA).

home windows 11 clients could be able to share such files and footage with the Subsystem, "so eventualities like uploading a photograph to a social media app or editing a video in a inventive app work seamlessly," the WSA team wrote.

CONSTELLATION manufacturers, INC.

The folder sharing is enabled via default within the preview however can also be toggled on and off to suit, the team wrote. If enabled, a consumer's windows profile – akin to "C:\clients\John Doe" is shared as "/sdcard/home windows" within the Subsystem.

With information being swapped back and forth, security and privacy become crucial and according to Microsoft it's sorted.

The secret is permissions. Android apps want the user's permission before viewing or modifying their data. The apps need to reveal a device dialog to request the permission, which can also be revoked at any time through the app settings.

"The Subsystem additionally guards in opposition t malicious apps that might abuse your permission by using scanning all Android apps together with your antivirus utility during installing and blocking threats, even if you installed the app from the Amazon Appstore or installed it with developer tools," the WSA crew claimed.

There are also quite a number limitations when it involves file sharing, corresponding to most effective the info in a person's home windows profile folder are available to WSA. Others, like windows equipment folder, software data, the folders of different users, and exterior drives can not be shared.

additionally, handiest the files the Subsystem saves to /sdcard/windows are available to windows; it lets clients reproduction data to home windows which are opened in different folders from an Android app. home windows data and folders like AppData, hidden Android apps, and executable info (akin to ".exe") cannot be shared.

"Cloud storage info have to be downloaded to your gadget," the group wrote. "if your cloud storage issuer comprises on-line-simplest information in File Explorer, the on-line-best info aren't available to the Subsystem unless you down load them." also, the WSA needs to index shared data before the apps can access them, that may take some time if there are lots of files.

furthermore, Redmond is trialing a way to share particular person files with particular Android apps even if the folder sharing function is disabled. clients can drag and drop information from File Explorer to an open Android app that supports file sharing. additionally, some apps permit pasting files copied to the windows clipboard, notwithstanding the software will simplest get study entry to the shared file.

The WSA update comes with a fair share of other points and enhancements, including advancements in Wi-Fi API and digital camera hardware compatibility, Android 13 and Linux kernel security updates, and an improve to edition 113 of Chromium WebView.

Microsoft's expanding aid for both Android and iOS in its portfolio allows for it to have a presence within the cell area. The enterprise made a run at cellular that ended years in the past when it shut down its work with windows mobile and windows 10 mobile.

on the grounds that then, the company appears to have given up on cell and is as an alternative trying to embrace (and maybe "prolong, and extinguish") cellular rivals within the future. ®


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