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Exam Number : FSLCC
Exam Name : Field Service Lightning Cloud Consultant
Vendor Name : Salesforce
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FSLCC Exam Format | FSLCC Course Contents | FSLCC Course Outline | FSLCC Exam Syllabus | FSLCC Exam Objectives

About the Exam

Read on for details about the Salesforce Field Service Lightning Consultant exam.

Content: 60 multiple-choice/multiple-select questions and 5 unscored questions

Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

Passing score: 63%

Delivery options: Proctored exam delivered onsite at a testing center or in an online testing environment. Click here for information on scheduling an exam.

Prerequisites: Salesforce Administrator credential and Salesforce Service Cloud Consultant credential

Successful completion of the Salesforce Certified Field Service Lightning certification exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service Lightning community.
The objective of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants, partners and administrators on their ability to deploy Field Service Lightning to an organization.

The Salesforce Certified Field Service Lightning Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Field Service Lightning.

A Salesforce Certified Field Service Lightning Consultant designs and deploys solutions that support customer business processes and requirements using the Field Service Lightning product, managed package, and Field Service Lightning Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model.

The Salesforce Certified Field Service Lightning Consultant has the following experience:

1-2 years as a business analyst

1+ years in the field services industry

2+ years of services and support experience

The Salesforce Certified Field Service Lightning Consultant candidate has the experience, skills, knowledge, and abilities outlined below:

Understand the field service lifecycle

Differentiate the Salesforce product lines (Service Cloud, Mobile, Platform, Sales Cloud, Field Service Lightning, Communities, Knowledge)

Build Field Service Lightning solutions that are scalable and maintainable:

Scheduling and optimization

Resource management

Asset management

Inventory management

Work Order and Service Appointments lifecycle management

Contracts, entitlements, and warranties

Mobility (mobile flow use cases)

Service reporting

Maintenance plans

A candidate for this exam will likely need assistance with:

Complex schedule/route optimization

Service territories planning and management best practices

A candidate for this exam is not expected to know or do the following:

Integration with third-party systems

Custom code such as Apex, Lightning Web Components

Fleet optimization

Mobile deployment (MDM device strategy)

Typical job roles of a Salesforce Certified Field Service Lightning Consultant candidate may include:


Mobile Solution Designer

System Analyst

Technical Architect

Service Cloud Administrator

Field Service Operations Manager

Service Desk Manager

Exam Outline

The Salesforce Field Service Lightning Consultant exam measures a candidates knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Field Service Lightning solutions and have demonstrated the application of each of the features/functions below.

Managing Resources: 16%

Compare dynamic versus static crews.

Determine how and when to set up different resource types.

Given a scenario, recommend the appropriate Service Territories and their Members.

Explain the relationships between time sheets, timesheet entries, service resources, and Work Orders.

Demonstrate how to use skills, skill levels, and time-based skills.

Show how to use operating hours for service resources, accounts, work orders, and booking appointments.

Distinguish between FSL license types and when to deploy them.

Managing Work Orders: 23%

Configure Work Order processes, parameters, and Work Types.

Given a scenario, choose the appropriate Resource Preferences.

Apply Products Required to a Work Order.

Analyze how and when to use Work Order Line Items.

Illustrate how to configure Work Order Milestones.

Given a scenario, recommend the appropriate relationship between Service Appointments, Work Orders, and Work Order Line Items.

Managing Scheduling and Optimization: 28%
Understand different field service settings for FSL Administrator.

Given a scenario, choose the appropriate action to manage a Service Appointment.

Given a scenario, apply the appropriate life cycle of a Service Appointment required to execute a Work Order.

Decide on the appropriate Schedule Policy to achieve the business requirements.

Given a scenario, determine the appropriate option to execute Complex Work in FSL.

Explain the difference between a multi-day Service Appointment and a standard Service Appointment.

Outline the differences between aerial versus street-level routing.

Given a scenario, determine the appropriate dispatch strategy for an organization.

Compare different filtering options for the Dispatcher Console.

Explain how to set up optimization.

Given a scenario, decide the appropriate type of scheduling service to use.

Given a scenario, decide the appropriate type of optimization service to use.

Understand the usage of Field Service Lightning for DateTime tracking fields.

Configuring Mobility: 10%

Assess the requirements and tools needed to execute a customer sign-off process.

Given a scenario, configure the Field Service app to support key business processes.

Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.

Understand the available FSL Mobile settings.

Managing Inventory: 8%

Given business requirements, distinguish the appropriate price book model for products consumed.

Given business requirements, justify which define the applicable inventory model.

Explain the Return Order object model and process.

Managing Assets: 5%

Apply procedural concepts to maintain and update assets and asset relationships.

Configuring Maintenance Plans: 5%

Given a scenario, recommend the appropriate maintenance plan.

Permissions and Sharing: 5%
Understand use cases for different types of FSL permission sets.

Explain how scheduled Service Appointments are shared with service resources.

Understand the differences between user territories and service territories.

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Salesforce outline


Salesforce CEO Marc Benioff and his quickly-rising COO Brian Millham inform us where the utility giant is headed after 'a tough time' | Resources

  • Benioff just shook up Salesforce's management, bringing several former execs again to the company. 
  • The changes shifted greater accountability to President and COO Brian Millham. 
  • Benioff and Millham talked to Insider Editor-in-Chief Nich Carlson.  
  • Salesforce CEO Marc Benioff simply announced a shake-up that re-staffs his brain trust with an armful of boomerang executives.

    The alterations shift greater responsibility to president and COO Brian Millham, and go a way towards addressing investor concerns about succession -- should still Benioff decide to flow the CEO reins sooner or later. 

    Salesforce has undergone a challenging 18-month period. Activist traders circled. The company reduce lots of jobs. Some executives left. more these days, effects have improved, with quarterly earnings heading towards Salesforce's 30% margin goal. 

    Benioff and Millham sat down with Insider's Editor-in-Chief Nich Carlson to talk about the changes. What follows is a transcript of the conversation. It has been edited for length and readability.

    Marc Benioff: we now have a stupendous condition with Brian, who has been at Salesforce now for 24 years. worker quantity 13. lucky number 13. Brian became appointed chief working officer final August. And, he's had simply a good looking run at Salesforce, and here's a fantastic new probability for him where he is taking on no longer just some of the typical capabilities in earnings and repair. He already manages more than 50% of our employees, but now he's taking on marking, he is taking on worker success, human materials as well as business know-how which is our CIO and transformation feature. So it's truly a broad extension of his capabilities. what number of all employees will now work for you?

    Brian Millham: nearer to 70%.

    Nich Carlson: An obvious query: Why now not name him co-CEO presently?

    Benioff: well, we ought to stroll earlier than we get to run here. Brian is unbelievable and president and chief operating officer, my most loyal associate at operating the enterprise for two and a half decades, and that i couldn't be extra excited to have him with this new potential.

    Nich Carlson: Why are you excited to take this position on?

    Millham: i am thrilled to be in this role. Very, very excited to no longer only take abilities of the exceptional chance we now have in entrance of us from a product point of view, the innovation coming out of our teams on the product building facet is basically fabulous. Our shoppers are going to like what we're offering.

    but i'm also very enthusiastic about our Ohana, our culture, to be more concerned in the daily operations of our human resources corporation, what we call worker success to actually focus on our americans. we have an incredible tradition right here. Marc mentioned on our newest income name, it's our superpower at Salesforce.

    we've exceptional leadership on the IT side of the corporation as well, which we name enterprise expertise, doing a little remarkable issues with our personal know-how, to pressure efficiencies, scale and our organization. and positively i'm extremely joyful that the advertising and marketing firm comes below us as well.

    Carlson: Brian, given the previous few months of layoffs, do you feel there's some restore work to be accomplished? What do you suggest getting more involved with the individuals?

    Millham: I do suppose we must focal point on our way of life. We absolutely went via a difficult time, but I additionally consider we're seeing some rebirth in a lot of methods in our culture. So individuals are very, very excited concerning the means that we delivered the numbers in this autumn and in our first quarter. The effects are there.

    We're seeing many of our ex-employees want to come lower back to Salesforce, stunning boomerangs back to the enterprise. Ariel Kelman has simply been introduced as our CMO and Miguel Milano is coming again as our chief earnings officer, and Kendall Collins is coming lower back as chief of body of workers. So lots of people are looking to be again at this enterprise and are impressed via what we're doing.

    Benioff: the key half is that these executives at all times felt that they were a part of Salesforce and now they've gone through what we want to name at Salesforce (laughing) "external practising." They certainly not left the Ohana. And now we've them coming returned. What's brilliant is when americans come again, they could nearly start automatically as a result of they hit the ground operating. it's definitely a metaphor for form of the rebirth of Salesforce during this new method and new constitution.

    Carlson: So, you've got had two other co-CEOs earlier than and each of them left. What's distinct this time?

    Benioff: smartly, I consider Brian and my marriage is quite proven. Over two and a half many years, I don't think there is been a greater successful business partnership for such a protracted duration than Brian and i have had.

    Carlson: Brian, what are you going to do differently than others before you?

    Millham: i have been around Marc for twenty-four years now and i've additionally been round this subculture and this enterprise and that i know how we function. i do know what the expectations are in the function. I've lived it each and every and each day for 24 years. And so I are available with eyes broad open to go try this job, and i think I have in mind adequate about the job and the business to be sure this marriage is gonna work. So I believe very comfy about our future and intensely excited to embark on it.


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